This privacy policy explains the privacy practices for True Guardian and our website at https://trueguardian.io. True Guardian is a brand of True IP Solutions, LLC, a North Carolina limited liability company. This policy tells you what information we collect, how we use and share it, how it is protected, how you can access or correct it, and how to raise a concern.
Information we collect
We collect information that you give us directly, such as when you request a demo, contact sales, or sign up for our services. This may include your name, organization, job title, email address, mailing address, and phone number, along with any details you choose to share about your facility or needs.
When you use the True Guardian platform, we process account and device data needed to operate the service, including device identifiers, configuration, access events, and platform activity.
Audio, video, and evidence footage
True Guardian devices can record audio and video at the user's direction. Footage is encrypted on the device and uploaded over a secure connection to the True Guardian platform. Footage cannot be altered or deleted on the device, which preserves the chain of custody. Your organization controls who can access this footage and how long it is retained, within the limits of your service configuration and applicable law.
How we use and share information
We use your information to respond to your requests, provide and support our products and services, operate and improve the platform, and send service-related communications. We do not sell or rent your personal information.
We share information only as needed to deliver the service, for example with vendors that host or process data on our behalf under contract, or when required by law. Service providers are not permitted to use your information for any purpose other than delivering services to us.
Data security
We protect your information with technical and organizational safeguards. Data is encrypted in transit and at rest, backed up across separate secure locations, and limited to authorized personnel who need it to do their work. Sensitive information you submit through the website is transmitted over an encrypted connection.
Your access to and control over information
You can do the following at any time by contacting us using the details below:
- See what data we hold about you, if any.
- Correct any data we hold about you.
- Ask us to delete data we hold about you.
- Opt out of future marketing contact.
- Raise a concern about how we use your data.
Cookies and analytics
We use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. We use Google Analytics to measure traffic and improve the site. You can control cookies through your browser settings.
Links to other sites
Our website may link to sites operated by others. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy statement of any site you visit.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent change. Material changes will be posted on this page.
Contact us
Questions about this policy can be directed to True Guardian at 833-71GUARD (833-714-8273) or sales@trueguardian.io, 261 Sloop Point Loop Rd, Hampstead, NC 28443.